Empowering Every Consumer
Who is a Consumer?
A person who buys goods or avails services for personal use.
Under the Consumer Protection Act (CPA), a consumer includes:
A buyer of goods
Any user of such goods with the buyer’s permissionOne who hires or avails services for consideration
You are a Consumer when
You shop online or in-store
Use telecom, banking, healthcare or transport services
Dine at restaurants or booking travel
Every transaction gives you rights and responsibilities
⚖️ Consumer Rights
Under the Consumer Protection Act, 2019, every consumer is entitled to:
Right to Safety
Right to Information
Right to Choose
Right to be Heard
Right to Redressal
Right to Consumer Education
🏰 Consumer Protection Act 2019
Enacted to empower and safeguard consumers in a modern marketplace.
Key features include:
Establishment of Central Consumer Protection Authority (CCPA)
E-commerce Regulations
Product Liability Provisions
Actions Against Misleading Ads
Online Grievance Redressal
✅ Consumer Responsibilities
Every consumer plays a role in promoting fair and safe markets. Key responsibilities include:
Be Aware of your Rights and Duties
Check Labels and Terms before purchase
Ask for Bills, Receipts and Warranties
Use Products/Services Wisely and Sustianably
Report Unfair Practices
Consumer Awareness Across Key Sectors
Environment
• Choose eco friendly products
• Avoid plastic use
• Be cautious of greenwashing in ads
• Support sustainable practices
Food
• Check FSSAI license on products
• Read expiry date and ingredients
• Be aware of food adulteration
• File complaints via Food Safety helpline
Cyber
• Beware of phishing and scams
• Use secure websites and payments
• Read privacy policies
• Report cyber fraud to cybercrime.gov.in
Real Estate
• Register only with RERA-approved builders
• Demand proper legal documents and receipts
• Lodge complaints at your state's RERA portal
Education
• Know your rights as student/parent
• Ask for fee breakdown/refund policies
• Check accreditation of schools/colleges
• Report unfair practices
© 2025 Akhil Bhartiya Grahak Panchayat