Empowering Every Consumer
A consumer is a person who buys goods or avails services for personal use. As per the Consumer Protection Act (CPA), a consumer includes
Buyer of goods
Any user of such goods (with buyer’s permission)
One who hires or avails services for consideration
Consumer Rights
As per CPA 2019, consumers have the following rights:
Right to Safety
Right to Information
Right to Choose
Right to be Heard
Right to Redressal
Right to Consumer Education
Consumer Protection Act 2019
Introduced to empower consumers. Major provisions:
Establishment of Central Consumer Protection Authority (CCPA)
E-commerce rules
Product liability provisions
Penalties for misleading ads
Online grievance filing
Consumer Responsibilities
Consumers should:
Be aware of their rights
Check labels and terms before purchase
Ask for bills and warranties
Use products/services wisely
Report unfair practices
Consumer Awareness in Environmental Sector
Key Actions:
Choose eco friendly products
Avoid plastic use
Be
cautious of greenwashing in ads
Support sustainable practices
Consumer Awareness in Food Sector
Key tips:
Check FSSAI license on products
Read expiry date and ingredients
Be aware of food adulteration
File complaints via Food Safety Helpline
Consumer Awareness in Cyber Sector
Cyber safety measures:
Beware of phishing and scams
Use secure websites and payments
Read privacy policies
Report cyber fraud to cybercrime.gov.in
Consumer Awareness in Real Estate Sector
Real Estate tips:
RERA = Real Estate Regulatory Authority
Register only with RERA-approved builders
Demand proper legal documents and receipts
Lodge complaints at your state's RERA portal
Consumer Awareness in Education Sector
Important Points:
Know your rights as student/parent
Ask for fee breakdown/refund policies
Check accreditation of schools/colleges
Report unfair practices
© 2025 Akhil Bhartiya Grahak Panchayat